Frequently Asked Questions

How long does shipping take?

All orders are shipped within the U.S. and typically arrive in 5–10 business days. You’ll receive a tracking number once your order is fulfilled so you can follow your package every step of the way.

Is shipping really free?

Yes! Every order ships free — no minimums, no hidden fees. Just comfort delivered to your door.

Can I track my order?

Absolutely. As soon as your order ships, you’ll receive a tracking link via email. You can also track it directly on our website under Track Your Order.

What is your return policy?

If you’re not completely satisfied, you can return any unused product within 30 days of delivery.
Reach out to us at support@pawcovery.com, and we’ll help you start the return process.

Do you ship internationally?

Right now, we only ship within the United States. We're working on expanding soon!

My item arrived damaged — what do I do?

We’re so sorry to hear that. Please email us at support@pawcovery.com with a photo of the damage, and we’ll take care of it quickly.

Where are your products sourced from?

We carefully partner with trusted suppliers who focus on quality, comfort, and fast U.S. shipping. Every product is handpicked to support pet recovery and wellness.

How do I know what size to order?

Each product page includes a sizing guide when applicable (especially for harnesses, collars, and beds). Still unsure? Email us — we’re happy to help you find the right fit.

Can I cancel or change my order?

If your order hasn’t shipped yet, we’ll do our best to make changes. Reach out to us ASAP at support@pawcovery.com.